We promise that we will act fairly and reasonably in all our dealings with you and uphold all the standards contained in the code. Our commitments are as follows:

• We will make sure that our advertising and promotional literature is clear and not misleading
• We will give you a clear description, price and timetable for the work to be carried out
• We will offer insurance or other protection options
• We will explain clearly our liability for loss or damage, the time limit for making claims and cancellation postponement rights and charges
• We will provide staffs that are courteous, competent and committed to providing a high standard of service
• We will deal quickly and sympathetically with things that go wrong
• We will publicise this code, have copies freely available and make sure our staff are trained and put it into practice